Terms & Conditions
Please read these Terms carefully before using the Platform. By accessing or using 24HomeCliq, you agree to be bound by the clauses set out below.
General and Acceptance
These Terms form a legally binding agreement between the person or entity using the Platform ("you", "your" or "User") and Creation Proptech Pvt. Ltd., operating the 24HomeCliq platform ("24HomeCliq", "Company", "we", "us" or "our").
Your use of the Platform is also subject to the Privacy Policy, Cookies Policy, any product-specific terms, order forms, invoices, listing rules, acceptable-use requirements, or other policies expressly incorporated by reference. If product-specific terms conflict with these Terms, the product-specific terms will prevail only for the relevant Service and only to the extent of that conflict.
You may browse publicly available parts of the Platform without registering. Certain Services require an account, verification, payment, submission of contact details, or acceptance of additional terms.
If you access or use the Platform on behalf of a company, developer, agency, partnership, proprietorship or other organisation, you represent that you are authorised to bind that entity to these Terms.
Definitions and Interpretation
For these Terms, the following expressions have the meanings set out below unless the context requires otherwise:
a person or entity that posts, supplies, promotes, manages or causes a Listing or Project to be displayed on the Platform, including an owner, landlord, seller, developer, promoter, broker, agent, channel partner or authorised representative.
all text, photographs, videos, logos, floor plans, project information, descriptions, documents, reviews, data, messages and other materials made available through the Platform.
any advertisement, property profile, project profile, promotional page or other real-estate information displayed through the Platform.
any builder, developer, promoter, broker, real-estate agent, consultant, channel partner, lender, service provider or other professional connected with real estate or related services.
a real-estate project, development, new launch, under-construction development, plotted development or other project displayed or promoted on the Platform.
the services, features, tools, information, products, communications and functionality made available by 24HomeCliq through the Platform.
Content submitted, uploaded, posted, transmitted or otherwise provided to 24HomeCliq by or on behalf of a User.
References to laws include amendments, replacements, subordinate legislation and binding rules or directions made under them, as applicable from time to time.
Headings are for convenience only and do not limit the meaning of the provisions. The words "including" and "includes" mean "including without limitation" unless the context clearly requires otherwise.
Nature and Scope of the Platform
24HomeCliq is designed to facilitate real-estate discovery, advertising, information exchange, enquiries, lead generation and connections among Users, Advertisers and Property Professionals.
Services may include property search; sale and rental Listings; owner properties; commercial properties; Projects and new launches; filters and recommendations; account and favourites functionality; enquiries and callbacks; property visits or assistance; budget, EMI, loan-eligibility and area-conversion tools; content, newsletters and related real-estate support.
Unless expressly agreed in writing for a specific transaction, 24HomeCliq is not a party to the sale, purchase, lease, licence, allotment, booking, financing or transfer of any third-party property and does not acquire ownership or possession merely because a property is displayed on the Platform.
24HomeCliq may provide assistance, relationship-management, referral, marketing or facilitation services. Such assistance does not by itself make 24HomeCliq the legal representative, fiduciary, promoter, title guarantor or statutory certifier of any User, Advertiser or Project.
The Platform may prioritise, recommend, feature or rank Listings using search criteria, location, relevance, freshness, engagement, commercial arrangements, User preferences, availability, verification signals or other legitimate factors. Placement or prominence is not a guarantee of quality, title, investment return or suitability.
Accounts, Access and Security
Registration information must be accurate, current and complete. You must promptly update material changes to your contact, identity, business or authority information.
You are responsible for protecting your password, one-time password, device access and account credentials and for activity conducted through your account, except to the extent caused by 24HomeCliq's breach of an applicable legal duty.
You must not impersonate another person, misrepresent an affiliation, create accounts for deceptive purposes, transfer an account without permission, or access another person's account without authority.
24HomeCliq may apply reasonable technical and operational controls, including OTP verification, risk checks, device or session controls, listing review, rate limits and account restrictions to protect the Platform and its Users.
Property Listings and Content Submission
An Advertiser is responsible for ensuring that each Listing is lawful, genuine, materially accurate, not misleading and supported by authority to advertise the relevant property or Project.
Without limiting the above, an Advertiser must use reasonable care to ensure that the Listing accurately states, where applicable, the property type, location, price or price range, rent, deposit, configuration, area, availability, possession status, amenities, photographs, contact information and other material details.
Photographs, floor plans, videos, logos, brochures and documents must be owned by the Advertiser, licensed for use, in the public domain, or otherwise lawfully supplied. The Advertiser must not upload material that infringes intellectual-property, privacy, confidentiality or publicity rights.
Listings must not contain fake prices, fabricated availability, false ownership claims, misleading urgency, duplicate spam, unlawful discriminatory restrictions, concealed commercial conditions, malicious links, or information intended to deceive or manipulate Users.
24HomeCliq may standardise formatting, crop or resize media, correct obvious typographical errors, categorise Listings, or make non-substantive presentation changes. 24HomeCliq will not knowingly alter the material commercial substance of a Listing without a legitimate reason.
Advertiser and Real Estate Professional Obligations
An Advertiser represents that it has the legal right, authority, mandate or permission necessary to publish and respond to the Listing and to provide the information submitted to 24HomeCliq.
Brokers, agents, developers, promoters and channel partners must comply with registration, disclosure, advertising, consumer-protection, licensing and professional obligations applicable to them, including applicable State RERA requirements where relevant.
An Advertiser must promptly correct or withdraw a Listing that becomes unavailable, materially inaccurate, sold, rented, withdrawn, suspended by a regulator, or otherwise unsuitable for continued publication.
24HomeCliq may require reasonable documentary support, contact verification, RERA information, authority letters, ownership representations, project material or other evidence before or after publication. Failure to provide requested evidence may result in restriction or removal.
Advertisers must use enquiry information only for the legitimate property or service purpose for which it was shared, subject to applicable privacy, telecommunication and consumer-protection requirements.
RERA and Regulatory Compliance
Advertisers are solely responsible for determining whether a property, Project, promoter or real-estate agent is required to be registered under the Real Estate (Regulation and Development) Act, 2016, applicable State rules and regulations, and directions of the relevant Real Estate Regulatory Authority (collectively, "RERA Requirements").
A Project that is required by law to be registered must not be advertised, marketed, booked, sold or offered for sale through 24HomeCliq in violation of applicable RERA Requirements. Advertisers must provide correct RERA registration details where legally required.
The display of a RERA number, registration status or related information on 24HomeCliq is for user convenience and does not constitute a certification by 24HomeCliq that the registration is valid, current, sufficient for a particular transaction, or free from regulatory proceedings.
Users should independently verify Project and agent registration, sanctioned details and current regulatory status through the website or records of the competent RERA authority before making a booking, payment or investment decision.
24HomeCliq may suspend or remove a Listing or Project when credible information indicates a regulatory prohibition, invalid registration, legal notice, material misrepresentation or other compliance concern.
Listing Review, Verification and Badges
24HomeCliq may apply verification, moderation, quality or trust checks to selected Listings, Projects, Advertisers or Users. The type, depth and frequency of checks may differ depending on the relevant category, information available, risk signals and operational processes.
A label such as "Verified", "Verified Listing", "Verified Customer", "Trusted Agent" or similar indicates only that one or more checks defined by 24HomeCliq for that label were completed or satisfied at the relevant time. It does not amount to an unconditional warranty or government certification.
Verification may include checks of phone or email, identity information, submitted documents, property details, location, authority to advertise, RERA details, user interaction or other indicators. 24HomeCliq is not required to conduct a title search, physical survey, structural audit or legal due-diligence review for every Listing unless a specific paid service expressly says so.
A verification label may be withdrawn, modified or expire if information changes, verification cannot be renewed, the Listing becomes stale, or 24HomeCliq receives credible contrary information.
User Due Diligence and Property Decisions
Real-estate transactions involve substantial legal and financial commitments. Users are responsible for conducting independent due diligence before booking, paying for, renting, leasing, buying, selling or investing in any property.
Depending on the transaction, Users should independently verify matters such as:
- title and ownership
- encumbrances, liens, mortgages and litigation
- RERA registration and regulatory status
- approved plans, land use, permissions and licences
- completion, occupancy or other required certificates
- carpet area, built-up area, boundaries and measurements
- property taxes, maintenance, utility and society dues
- construction quality, physical condition and amenities
- possession timelines and contractual milestones
- pricing, taxes, stamp duty, registration charges and other costs
- identity and authority of the counterparty
- the terms of any booking form, allotment letter, agreement for sale, lease, licence or other contract
Users should obtain independent legal, tax, financial, technical or valuation advice where appropriate. 24HomeCliq content and assistance are not a substitute for professional advice tailored to a User's circumstances.
Enquiries, Leads, Communications and Site Visits
When you submit an enquiry, request a callback, ask for project information, save or express interest in a property, request a site visit, or otherwise ask to be connected with a relevant party, you instruct 24HomeCliq to process and share the information reasonably necessary to fulfil that request.
Such information may include your name, telephone number, email address, preferred location, budget, property requirement, unit preference and enquiry details and may be shared with the relevant owner, seller, landlord, developer, promoter, agent, channel partner, lender or service provider, depending on the request.
24HomeCliq may facilitate calls, messages, appointments or site visits but does not guarantee that a counterparty will respond, that a property will remain available, or that a site visit, negotiation or transaction will be completed.
A User must behave lawfully and respectfully during communications and site visits and should take reasonable personal-safety precautions when meeting unknown parties.
Zero Brokerage and Commercial Arrangements
24HomeCliq may describe selected properties, Projects or Services as "Zero Brokerage", "No Brokerage" or similar. Unless a specific offer states otherwise, such language means that 24HomeCliq does not charge the relevant buyer or tenant a conventional brokerage fee for the specifically identified transaction or assistance.
Zero Brokerage does not mean that 24HomeCliq receives no commercial consideration. 24HomeCliq may receive advertising, subscription, referral, marketing, facilitation, lead-generation, technology, channel-partner or other fees from developers, Advertisers or business partners where legally permissible.
Zero Brokerage does not include stamp duty, registration charges, taxes, statutory levies, maintenance deposits, security deposits, loan costs, developer charges, legal fees or other amounts payable in connection with a property unless expressly included in writing.
If a property professional or third party separately charges a User, that charge is governed by the User's arrangement with that party unless 24HomeCliq expressly collected or guaranteed the charge.
Prices, Availability, Offers and Calculators
Property prices, rents, deposits, inventory, discounts, offers, possession dates and availability may change and may be supplied by third parties. Unless expressly confirmed by the relevant contracting party, information displayed on the Platform is indicative and does not by itself create a binding offer or reservation.
Users must confirm the final price, inclusions, taxes, charges, payment schedule, availability and contractual terms directly with the relevant seller, landlord, developer or authorised representative before payment or execution of documents.
Budget calculators, EMI calculators, loan-eligibility tools, area converters, affordability tools and similar features provide estimates based on assumptions and input data. Results are informational and are not a loan sanction, valuation, tax opinion, investment recommendation or guarantee of financing.
24HomeCliq does not guarantee future property appreciation, rental yield, investment return, construction completion, resale value or other financial outcome.
Third-Party Services and Financial Products
The Platform may contain or facilitate access to services provided by third parties, including lenders, insurers, legal or documentation providers, property inspectors, movers, designers, map providers, payment processors, analytics providers and other business partners.
Third-party services may be governed by separate terms, eligibility criteria and privacy practices. 24HomeCliq does not control a third party's independent decision, service quality, approval, pricing or contractual performance merely because the third party is accessible through the Platform.
Any financing or loan information is subject to the lender's independent assessment, documentation and approval. 24HomeCliq cannot guarantee loan eligibility, sanction, interest rates, disbursement or approval timelines.
Paid Services, Billing, Cancellation and Refunds
24HomeCliq may offer paid listing packages, advertising, subscriptions, premium visibility, lead products, professional tools, assistance services or other paid features. The applicable price, taxes, duration, deliverables and limitations will be stated at or before purchase.
Payment may be processed by 24HomeCliq or an authorised payment service provider. Users must provide accurate billing and payment information and must not use a payment method without authority.
Unless a specific paid Service expressly promises a defined outcome, payment for advertising, promotion, leads or visibility does not guarantee a minimum number of enquiries, visits, buyers, tenants, bookings, transactions or revenue.
Cancellation and refund rights will be governed by the terms displayed for the relevant Service, applicable invoice or refund policy and mandatory rights under applicable law. Nothing in these Terms excludes statutory consumer rights that cannot lawfully be waived.
Where a subscription renews automatically, 24HomeCliq will provide the disclosures and controls required by applicable law and payment-network rules for such recurring arrangements.
User Content Licence
As between you and 24HomeCliq, you retain ownership of intellectual-property rights you lawfully hold in User Content.
By submitting User Content, you grant 24HomeCliq a non-exclusive, worldwide, royalty-free, sublicensable licence to host, store, reproduce, adapt for technical formatting, display, communicate, distribute and use that User Content to operate, provide, secure, moderate, improve and promote the relevant Listing and Services, subject to applicable law and the Privacy Policy.
The licence continues for as long as reasonably necessary for the purposes above, including backups, legal retention, dispute handling and records of previously provided Services. 24HomeCliq will not acquire ownership of your underlying property merely because you submit a Listing.
You represent that you have all rights and permissions necessary to submit the User Content and grant the licence above.
24HomeCliq Intellectual Property
The 24HomeCliq name, logos, interface, design, original text, software, database structure, graphics, icons, features, compilations and other proprietary materials owned or licensed by 24HomeCliq are protected by applicable intellectual-property laws.
Subject to these Terms, 24HomeCliq grants you a limited, personal, non-exclusive, non-transferable and revocable right to access and use the Platform for lawful purposes.
Except as permitted by law or expressly authorised by 24HomeCliq, you must not reproduce, sell, license, distribute, reverse engineer, extract substantial database content, frame, mirror or commercially exploit 24HomeCliq proprietary material.
Third-party trademarks, project names, photographs and materials remain the property of their respective owners and are used subject to applicable rights and permissions.
Acceptable Use and Prohibited Conduct
You must not use the Platform to engage in or facilitate any of the following:
- fraud, impersonation, money laundering, deceptive listings or unlawful transactions
- publication of knowingly false, misleading, defamatory, abusive, obscene or illegal Content
- infringement of intellectual-property, privacy, confidentiality or other third-party rights
- harassment, discriminatory conduct prohibited by law, threats or misuse of contact information
- spam, unsolicited bulk messaging, fake enquiries, artificial lead generation or manipulation of reviews, rankings or metrics
- introduction of malware, malicious code, denial-of-service activity or attempts to compromise Platform security
- unauthorised scraping, crawling, data mining, automated extraction or circumvention of access controls
- reverse engineering or interference with Platform software except where such restriction is prohibited by law
- creation of multiple or false accounts to evade restrictions or manipulate Services
- collection, sale or misuse of personal data obtained through the Platform
- any activity that violates applicable law, regulatory directions, these Terms or legitimate Platform safety requirements
24HomeCliq may implement proportionate technical, contractual and moderation measures to detect, prevent or address prohibited conduct.
Privacy and Personal Data
24HomeCliq processes personal data in accordance with its Privacy Policy and applicable Indian data-protection law, including the Digital Personal Data Protection Act, 2023 and rules brought into force thereunder, to the extent applicable.
The Privacy Policy describes categories of personal data processed, purposes, sharing, retention, security practices, rights and available contact mechanisms. You should read it before submitting personal data.
Where consent is the applicable basis for processing, 24HomeCliq will seek consent in the form required by applicable law and will provide a mechanism to withdraw consent where required. Withdrawal does not affect processing already lawfully undertaken before withdrawal.
If you provide personal data of another person, you represent that you are authorised to provide it for the relevant purpose and that doing so complies with applicable law.
Marketing and Service Communications
24HomeCliq may send account, security, enquiry, site-visit, transaction, support and other service communications that are reasonably necessary to provide Services requested by you.
Promotional communications may be sent by email, SMS, telephone, WhatsApp, push notification or other channels where permitted by law and consistent with your choices, consents and applicable telecommunication requirements.
You may use the unsubscribe, preference or withdrawal mechanisms provided by 24HomeCliq for promotional communications. Opting out of marketing does not prevent non-promotional communications that are necessary to provide a requested Service, protect an account or comply with law.
Fraud Prevention and User Safety
You should verify the identity and authority of any person requesting money, documents or sensitive information in connection with a property.
Do not disclose banking passwords, card PINs, OTPs, authentication codes or similar confidential credentials to persons claiming they are required merely to view a property or establish basic interest.
24HomeCliq may display safety notices, investigate suspicious activity, restrict accounts, request verification, preserve relevant records and cooperate with lawful requests from regulators or law-enforcement authorities.
If you suspect fraud, impersonation or a misleading Listing, you should stop the transaction and report the matter promptly through 24HomeCliq's support or grievance channels and, where appropriate, to the relevant bank, cybercrime authority, police or regulator.
Reviews, Ratings and Testimonials
Where 24HomeCliq permits reviews, ratings or testimonials, they must reflect genuine experience and must not be fabricated, purchased for undisclosed manipulation, defamatory, threatening or misleading.
24HomeCliq may moderate, label, reject or remove reviews that violate these Terms, appear fraudulent, contain personal information, are unrelated to the relevant experience, or are otherwise inappropriate under applicable law or moderation standards.
A "Verified Customer" or similar designation reflects 24HomeCliq's then-current criteria for that label and is not a government endorsement or guarantee of the person's statements.
Complaints, Takedowns and Grievance Redressal
Users may report misleading Listings, impersonation, illegal Content, intellectual-property concerns, privacy issues, account problems, service complaints or other grievances using the contact information in Section 33.
A complaint should, where possible, identify the complainant, the relevant Listing or URL, the nature of the issue, supporting information and the remedy requested. 24HomeCliq may request further information reasonably necessary to assess the complaint.
24HomeCliq may remove, restrict, disable or preserve Content where required by law, valid regulatory or judicial direction, credible rights complaint, fraud concern, safety risk or violation of these Terms.
24HomeCliq will maintain a grievance-redressal mechanism and respond within timelines applicable to the Company and the relevant category of complaint under Indian law. Where a formally designated Grievance Officer is required, 24HomeCliq will publish the applicable name and contact details on the Platform.
Nothing in this Section limits a User's right to approach a consumer commission, RERA authority, court, regulator, law-enforcement body, data-protection authority or other statutory forum having jurisdiction.
Suspension, Restriction and Termination
24HomeCliq may restrict, suspend, deactivate, refuse publication, remove Content or terminate access where reasonably necessary to address fraud, security risk, legal or regulatory requirements, repeated complaints, non-payment, misuse, verification failure or material breach of these Terms.
Where appropriate and required by law, 24HomeCliq may give notice or an opportunity to respond. Immediate action may be taken where necessary to prevent harm, fraud, security compromise, legal exposure or ongoing violation.
You may stop using the Platform at any time and may request account closure subject to applicable retention, legal and operational requirements described in the Privacy Policy.
Clauses that by their nature are intended to survive termination, including intellectual-property, disclaimers, liability, indemnity, dispute, records and legal-compliance provisions, will continue to apply.
Disclaimers and No Warranties
To the maximum extent permitted by law, the Platform is provided on an "as available" basis. 24HomeCliq does not warrant that the Platform will be uninterrupted, error-free, secure in every circumstance, or free from temporary technical limitations.
24HomeCliq does not make an absolute guarantee regarding the accuracy, completeness, legality, title, ownership, condition, area, location, price, availability, RERA status, possession date, amenities, photographs, expected return or other third-party information relating to a property or Project.
24HomeCliq does not guarantee the conduct, identity, solvency, authority or performance of any buyer, seller, owner, tenant, landlord, developer, promoter, broker, agent, service provider or other third party.
No information on the Platform constitutes legal, tax, engineering, architectural, valuation, investment or regulated financial advice unless a specific Service expressly states otherwise and is provided by a suitably authorised professional.
Nothing in these Terms excludes warranties, guarantees or statutory rights that cannot lawfully be excluded.
Limitation of Liability
To the maximum extent permitted by applicable law, 24HomeCliq will not be liable for indirect, special, incidental, punitive or consequential loss, loss of opportunity, loss of anticipated profit, or loss arising solely from a User's independent transaction with a third party, except where such exclusion is prohibited by law.
Without limiting mandatory rights, 24HomeCliq is not responsible for losses arising from materially inaccurate information supplied by an independent Advertiser; a User's failure to conduct due diligence; a counterparty's breach or fraud; changes in property price or availability; third-party services; or events outside 24HomeCliq's reasonable control, except to the extent the loss is directly caused by 24HomeCliq's own breach of an applicable legal duty.
For a paid Service, and only where a monetary limitation is legally permitted, 24HomeCliq's aggregate contractual liability arising directly from that paid Service will not exceed the amount actually paid by the affected User to 24HomeCliq for that specific Service during the six months immediately preceding the event giving rise to the claim.
The limitation in Clause 27.3 does not apply to liability that cannot legally be limited, including liability arising from fraud or other categories that applicable law requires to remain unrestricted.
Indemnity
To the extent permitted by law, a User will indemnify and hold harmless 24HomeCliq, Creation Proptech Pvt. Ltd. and their directors, officers and employees against third-party claims, reasonable losses and reasonable legal costs arising from that User's unlawful conduct, fraudulent or unauthorised Listing, infringement of third-party rights, misuse of personal data, or material breach of these Terms.
This indemnity does not require a consumer to indemnify 24HomeCliq for 24HomeCliq's own fraud, wilful misconduct, negligence where liability cannot be excluded, or other unlawful conduct.
Force Majeure
24HomeCliq will not be responsible for delay or failure to perform caused by events beyond its reasonable control, including natural disasters, epidemics, war, civil disturbance, governmental restrictions, court or regulatory orders, large-scale power or telecommunications failure, cloud or hosting outages, cyber incidents not reasonably preventable, labour disruption or comparable events.
24HomeCliq will use commercially reasonable efforts to restore affected Services where practicable.
Changes to the Platform and These Terms
24HomeCliq may add, modify, suspend or discontinue features to improve the Platform, address security or legal requirements, respond to market conditions, or change its products and operations.
24HomeCliq may update these Terms from time to time. The revised version will be posted with a new "Last Updated" or effective date. Where required by law or where changes materially affect User rights, 24HomeCliq may provide additional notice or seek renewed consent.
Continued use after revised Terms become effective constitutes acceptance to the extent permitted by law. If you do not agree to a material change, you should discontinue the affected Service.
Governing Law, Disputes and Jurisdiction
These Terms are governed by the laws of India.
Before commencing formal proceedings, the parties are encouraged to attempt good-faith resolution through 24HomeCliq's support or grievance process, except where urgent relief, statutory filing deadlines or mandatory remedies make prior informal resolution inappropriate.
Subject to mandatory rights and the jurisdiction of consumer commissions, RERA authorities, data-protection bodies, regulators and other statutory forums, courts of competent jurisdiction at Indore, Madhya Pradesh, India will have jurisdiction over disputes arising out of or relating to these Terms or the Platform.
Nothing in these Terms restricts any non-waivable right available to a consumer under the Consumer Protection Act, 2019 or other applicable law.
General Legal Provisions
These Terms, together with incorporated policies and applicable Service-specific terms, constitute the agreement between you and 24HomeCliq concerning the relevant use of the Platform and supersede prior inconsistent platform terms relating to that subject matter.
If any provision is held invalid, illegal or unenforceable, it will be modified or severed to the minimum extent necessary, and the remaining provisions will continue in effect.
A delay or failure to enforce a right does not waive that right. Any waiver must be clear and applies only to the specific circumstance for which it is given.
You may not assign your rights or obligations under these Terms without 24HomeCliq's prior written consent. 24HomeCliq may assign or transfer these Terms in connection with a merger, restructuring, sale of business, corporate reorganisation or transfer of the Platform, subject to applicable law.
Except where a specific written agreement states otherwise, these Terms do not create a partnership, joint venture, employment, franchise, fiduciary or agency relationship between 24HomeCliq and a User.
24HomeCliq may provide notices through the Platform, registered account contact details, email, SMS or other legally permitted methods. Users are responsible for keeping their contact details current.
These Terms may be made available in additional languages for convenience. If there is an inconsistency, the English version will control to the extent permitted by law, unless applicable law requires otherwise.
Contact Information
For questions, support requests, complaints or notices relating to these Terms or the Platform, contact the details in the panel at the end of this page.
Grievance Redressal: 24HomeCliq will publish the identity and contact details of any statutorily designated Grievance Officer or other officer on the Platform where required by applicable law. Until then, grievances may be sent to the support email for routing to the appropriate responsible team.
Questions, complaints or notices
Creation Proptech Pvt. Ltd.
24HomeCliq
Flat 202, Om Height, Rajesh Nagar, Rajendra Nagar, Indore, Madhya Pradesh - 452012, India
24HomeCliq will publish the identity and contact details of any statutorily designated Grievance Officer on the Platform where required by applicable law. Until then, grievances may be sent to the support email above for routing to the appropriate responsible team.
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